Terms & Conditions
Rescheduling a booking
If it is more than 48 hours before your booked session, you can reschedule from your Bookings page, or contact your coach directly.
If it is less than 48 hours before your booked session, please contact your session provider using the contact details sent by email or contact [email protected]
Cancelling a booking
If it is more than 48 hours before your booked session, you can cancel or reschedule from your Bookings page. If you choose to cancel you can be automatically refunded or choose to receive a coupon for rebooking at your convenience. Note that depending on your payment provider, refunds can take some days to clear.
If it is less than 48 hours before your booked session, please contact your session provider using the contact details sent by email or contact [email protected]
Please note that bookings cancelled with less than 48 hours notice will only be refunded 50% of the cost of the booking. And booking cancelled with less than 24 hours notice will not be refunded.
Using Sessions
Sessions purchased must be used with 3 months of the purchase date, after which these will become invalid, unusable and not accepted. It is you the client who is responsible for ensuring sessions have been booked and used in accordance with our policies.
For full details on our terms and conditions please follow the link: HWK T’s & C’s